Our website is managed by Studio24 who are contractually bound to keep any personal data processed on our behalf via the website secure. You can find out more information about Studio24 on their website here.
We use Google Analytics to interpret our website’s traffic to ensure it is working in the best way possible and to allow us to continually improve the experience for users.
Any information gathered for this purpose is for internal use only and contains no personal information. The Internet Protocol (IP) address of the computer or other device you use to access the website is used to gather anonymised statistical data. It is not retained with a view to identifying you personally by either ourselves or Google Analytics. We have a legitimate interest in monitoring the use of our website which is for the purpose of continual improvement.
You do however have the option to prevent Google Analytics from using your data. For more information on this please visit - https://tools.google.com/dlpage/gaoptout/.
For more information generally on how Google uses your data please visit - http://www.google.com/policies/privacy/partners/
What are Cookies and how do we use them?
A cookie is a small text file that is sent to your computer's hard drive when you visit a website. A cookie typically contains the name of the website from which it has come, the lifespan of the cookie and a value. The value is usually a unique code that will only make sense to the website that has issued it. Cookies can also be used to measure how people use websites and what kind of browsers or devices they're using.
You can set your web browser to accept or reject cookies, or tell you when a cookie is being sent. You can also delete cookies from your computer.
The AboutCookies.org website tells you how to control and delete cookies on most browsers.
How to control Cookies (AboutCookies.org, external website)
How to delete Cookies (AboutCookies.org, external website)
||A cookie to store whether the user has seen and dismissed the cookie notification shown at the top of every page
||Used to indicate you have seen the introductory cookie message and to hide it on subsequent visits
Google Analytics cookies
||Used to distinguish different users on this website
||Used to throttle request rate
We also use Google Translate to provide a straightforward way for you to translate the page content into your own language.
||Used to store your language preference
We provide two avenues for complaints – one related to general complaints, and one specifically with respect to content assessment appeals. Explanations of both are contained within the website at the Complaints page - https://www.iwf.org.uk/complaints.
With any complaint, the personal data provided by the complainant will be retained until such time as the complaint has been investigated and concluded – it will then be anonymised after 90 days. Be aware that if the same complainant sends a separate complaint subsequently, the 90 days begins again.
Again, this personal information will not be shared with third parties without the express written permission of the complainant and we’re relying on consent here as our lawful basis for processing any personal data provided to allow us to respond appropriately to the complaint.
If you have any comments regarding our website we provide a feedback form for this purpose. The details requested allow us to respond to you appropriately. We will not retain your personal data for longer than is necessary. We may retain the contents of the feedback to aid in the improvement of our website, however personal data will be anonymised.
You can use our general contact form in which we request your name, an email address and a reason for your enquiry so that we can best direct it to the right recipient. As per our management of the feedback form, your details will not be retained for longer than is necessary to provide you with an appropriate response, and will be subsequently anonymised or disposed of.