Jobs at the Internet Watch Foundation

Job Opportunities

IT Technician

Every day, our team works to remove child sexual abuse images and videos from the internet. It's serious, vital work - and it can't happen without the right technology behind it. That's where you come in.

We're looking for an IT Technician to join our small, dedicated team. You'll be our first point of contact for all IWF infrastructure, keeping things running smoothly day to day and providing responsive support to colleagues in the office and those working remotely.

You'll help us uphold our IT processes in line with our Cyber Essentials Plus programme, playing an important part in passing our annual accreditation audit, and you'll keep accurate, up-to-date documentation of all our IT and information security systems.

What you'll be doing

Supporting IWF people on site and remotely
Maintaining our internal networks and Microsoft 365 platforms
Configuring and deploying hardware and virtual desktops
Monitoring our systems proactively to catch issues before they cause problems

Who we're looking for

You'll have at least two years' experience in an IT support or security role, a good understanding of information security concepts, and a methodical, detail-focused approach. Just as importantly, you'll understand the challenges of working in our environment. We take welfare seriously and provide excellent support.

Due to the nature of our work, this role does involve some exposure to child sexual abuse imagery. All applicants will be subject to enhanced DBS checks prior to confirmation of employment.

How to apply

Download the Recruitment Pack for more information about the role.

Email your CV to [email protected] with a supporting statement that explains:

Your motivation for joining IWF and how you'd help us achieve our mission to eliminate online child sexual abuse
How your experience, skills and achievements make you a strong candidate for this role

Closing date

We'd like this role to start as soon as possible, so there's no set closing date. We're screening and interviewing on a rolling basis until the position is filled - we encourage you to apply early.

Please note: we do not accept enquiries or submissions from recruitment agencies.

Caring for our staff

IWF may operate in a highly advanced technological world, but it’s the expertise and experience of our analysts that sets us apart. We give all our staff the flexibility and reassurance they need to manage their home and work life.

All new analysts go through a specially developed induction training programme to help them mentally process and cope with exposure to disturbing images.
Our analysts’ working hours are restricted; they take regular timetabled breaks and are encouraged to take more breaks as and when they need.
All our staff work shorter days to ensure their personal lives don’t suffer, and we don’t allow analysts to work overtime.
Each month our analysts have individual mandatory counselling sessions and all employees who see criminal imagery have an annual full psychological assessment.
Everyone who works for us is offered counselling support.

We work in partnership with internet service providers, telecommunication companies, mobile operators, software providers, the police, Government, the public, other NGOs and charities to minimise the availability of child sexual abuse images and videos online. Our tech-for-good solutions make the internet safer for everyone to use and help children move on from their traumatic experiences.