Help Stop Online Child Sexual Abuse as Head of Hotline at IWF
The IWF carries out uniquely vital work in the global effort to combat child sexual abuse material online. Having witnessed the devastating impact of such crimes firsthand during my time as the National Police Chiefs' Council lead for child protection, I know how central the IWF is to the practical, day-to-day fight to remove this horrific material and safeguard children. The Head of Hotline role at the IWF is an amazing opportunity for a dedicated individual to make a profound difference. It demands resilience and leadership; qualities often honed through experience in fields such as law enforcement. This position offers a chance to lead a critical team at the forefront of protecting the most vulnerable in our society. It's a challenging yet immensely rewarding role, pivotal to an organisation that is indispensable in creating a safer internet for children.
What You'll Be Doing
Reporting to the Hotline Director, you'll be responsible for the robust delivery of our Hotline services. Your key responsibilities will include:
- Overseeing all Hotline systems and processes, ensuring compliance with IWF policies, procedures and the law.
- Ensuring quality assurance compliance across all Hotline functions.
- Achieving Hotline Business Plan objectives.
- Leading the training, supervision and development of our highly skilled Hotline and Taskforce teams.
- Encouraging and supporting first-class welfare provision and safeguarding for Hotline staff.
- Managing public complaints and appeal decisions.
- Providing witness statements and attending court to give evidence when required.
Are You the Leader We're Looking For?
We need a seasoned professional with:
- Proven experience in managing a diverse team operating in a sensitive or challenging environment at a senior level.
- Essential supervisory, management, interpersonal and communication skills.
- Strong presentational abilities and meticulous attention to detail.
- A solid legal understanding of IWF's remit.
- The ability to work constructively with a wide range of individuals and organisations, both internally and externally.
- A proactive approach, using your initiative to generate ideas and improve performance.
- The capability to command respect and cooperation from colleagues.
- A team-focused, tactful and diplomatic approach.
- While not essential, a Bachelor’s degree in a relevant field (e.g., Criminal Justice, Criminology, Law, Cybersecurity) or experience dealing with law enforcement would be advantageous.
Important Note: This role will require the employee to view child sexual abuse imagery. Mandatory counselling is provided.
Learn More About IWF
