Senior Management Team
Chief Executive - Susie Hargreaves OBE
Susie joined the Internet Watch Foundation (IWF) in September 2011 as Chief Executive.
Deputy CEO/Chief Operating Officer - Heidi Kempster
Heidi Kempster joined the IWF in June 2013 as Director of Business Affairs. She is responsible for all Finance, HR and Quality Assurance functions, including managing the welfare programme for staff, business strategy and managing performance and risk.
Heidi started her career in Local Government Finance and has worked in a number of positions and departments, including Education, Audit and Property. Before joining IWF she was part of the Senior Management team of two large academy schools, managing a large team of staff in Finance, Administrative, and HR functions, including developing Adult Learning and Community Sports Centres.
Communications Director - Emma Hardy
Emma joined the IWF in April 2011. She is responsible for the media relations, public affairs and marketing of the IWF as well as engaging with communications teams in member companies and stakeholder organisations.
Emma started out as a journalist writing for a newspaper and magazine before taking internal communications and press office roles at Cambridgeshire Constabulary. She managed a communications team at a district council before coming to the IWF, first as Communications Manager, then Director. In April 2013 Emma became Director of External Relations leading an expanded department incorporating the IWF membership team.
She has a Multi-Media Journalism degree, is a qualified senior reporter and holds a Public Relations Diploma from the Chartered Institute of Public Relations (CIPR), where she is an Accredited Member.
Hotline Director - Chris Hughes
Chris joined the IWF in February 2012 as Hotline Manager, running a team of five analysts. He has overseen the expansion of the hotline which now boasts 13 analysts – and growing – including a Deputy Hotline Manager and a team of senior analysts.
Chris is responsible for the running of the hotline, training of analysts, and the provision of datasets and services to IWF’s Members. He is the IWF’s key contact with Law Enforcement bodies around the world, and he sits on several advisory groups.
Chris started his career in Hospitality and Catering before moving into the IT Training Sector. He has previously had roles as a Training Director and Business Manager overseeing the delivery of the DWP Work Programme, across three sites in the East of England.