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As a precaution against the COVID-19 coronavirus, the Internet Watch Foundation will be operating at a reduced capacity. We provide a vital service for the public and are committed to staying open but there is likely to be a delay responding to reports, emails and calls. People can still report child sexual abuse imagery as normal here.

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Senior Management Team

Chief Executive - Susie Hargreaves OBE

Susie Hargreaves OBE, IWF Chief Executive

Susie joined the Internet Watch Foundation (IWF) in September 2011 as Chief Executive.

She has worked in the charity sector for more than 25 years in a range of senior positions.

Susie is a Director of the UK Safer Internet Centre. She is also a member of the NCA CEOP Command Strategic Governance Group; the International Telecommunication Union (ITU) Child Online Protection Working Group and UK IGF. She is an Executive Board member of the UK Council Internet Safety (UKCIS). Susie was a founding member of the “WePROTECT Global Alliance” International Advisory Board and she represented the IWF as a Core Participant on the internet part of the Independent Inquiry into Child Sexual Abuse (IICSA). She has also served as an expert advisor to UNICEF. Susie is currently a Commissioner for the Centre for Social Justice’s investigation into CSEA.

Susie is a Clore Leadership Fellow. She was a finalist for a European Woman of Achievement Award; PA Magazine’s ‘Best Boss of 2014;  Executive of the Year 2017 in the ISPA Awards and a finalist in the European CEO Awards 2018. Susie was awarded an OBE in the Queen’s Birthday Honours in 2016 for ‘Services to Child Online Safety’. 

Deputy CEO/Chief Operating Officer - Heidi Kempster

Heidi Kempster, IWF Director of Business Affairs

Heidi Kempster joined the IWF in June 2013 as Director of Business Affairs. She is responsible for all Finance, HR and Quality Assurance functions, including managing the welfare programme for staff, business strategy and managing performance and risk.

Heidi started her career in Local Government Finance and has worked in a number of positions and departments, including Education, Audit and Property. Before joining IWF she was part of the Senior Management team of two large academy schools, managing a large team of staff in Finance, Administrative, and HR functions, including developing Adult Learning and Community Sports Centres.


Communications Director - Emma Hardy

Emma Hardy, IWF Director of External RelationsEmma joined the IWF in April 2011. She is responsible for the media relations, public affairs and marketing of the IWF as well as engaging with communications teams in member companies and stakeholder organisations.

Emma started out as a journalist writing for a newspaper and magazine before taking internal communications and press office roles at Cambridgeshire Constabulary. She managed a communications team at a district council before coming to the IWF, first as Communications Manager, then Director. In April 2013 Emma became Director of External Relations leading an expanded department incorporating the IWF membership team.

She has a Multi-Media Journalism degree, is a qualified senior reporter and holds a Public Relations Diploma from the Chartered Institute of Public Relations (CIPR), where she is an Accredited Member.

Hotline Director - Chris Hughes

Picture of Chris HughesChris joined the IWF in February 2012 as Hotline Manager, running a team of five analysts. He has overseen the expansion of the hotline which now boasts 13 analysts – and growing – including a Deputy Hotline Manager and a team of senior analysts. 

Chris is responsible for the running of the hotline, training of analysts, and the provision of datasets and services to IWF’s Members. He is the IWF’s key contact with Law Enforcement bodies around the world, and he sits on several advisory groups. 

Chris started his career in Hospitality and Catering before moving into the IT Training Sector. He has previously had roles as a Training Director and Business Manager overseeing the delivery of the DWP Work Programme, across three sites in the East of England.

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