Senior Management Team
Chief Executive - Susie Hargreaves OBE
Susie joined the Internet Watch Foundation (IWF) in September 2011 as Chief Executive.
She has worked in the charity sector for more than 25 years in a range of senior positions.
Susie is a Director of the UK Safer Internet Centre. She is also a member of the NCA CEOP Command Strategic Governance Group; the International Telecommunication Union (ITU) Child Online Protection Working Group; a Steering Group Member of UK IGF. She’s also an Executive Board member of the UK Council Internet Safety (UKCIS), a member of the “WePROTECT Global Alliance” International Advisory Board. Susie represents the IWF as a Core Participant on the internet part of the Independent Inquiry into Child Sexual Abuse (IICSA). She has also served as an expert advisor to UNICEF.
Susie is a Clore Fellow and was a finalist for a European Woman of Achievement Award in 2004 and PA Magazine’s ‘Best Boss of 2014’. She was also a finalist in the Executive of the Year 2017 category in the internet’s most prestigious industry awards in the UK, the ISPA Awards and a finalist in the prestigious European CEO Awards 2018. Susie was awarded an OBE in the Queen’s Birthday Honours in 2016 for ‘Services to Child Online Safety’.
Deputy CEO/Chief Technical Officer - Fred Langford
Fred joined the IWF in December 2004 and is the Deputy CEO and Chief Technology Officer. Fred has over 25 years’ experience in across a variety of sectors primarily focusing on the internet, its technology, security, safety and regulation.
Fred is President of the International Hotline Association (INHOPE), Chair of the UK Council for Internet Safety, Technical Working Group (UKCIS TWG), Board Member of the UK Home Office Child Abuse Image Database Strategic Group, Member of the National Crime Agency (NCA) Prevent Strategic Board, a founding Director of the UK Safer Internet Centre and is an expert advisor to UK and other Governments, Parliamentarians, The Commonwealth, Police and NGOs.
Fred is a Chartered Director (ChDir) and Fellow of the Institute of Directors (FIoD) and a Certified Information Security Professional (CISSP).
In 2019 Fred was awarded an Honorary Doctorate by the University of Suffolk for outstanding achievement in addition to being a finalist for Digital Leader of the year, and runner-up for New Chartered Director of the Year in 2017.
Chief Operating Officer - Heidi Kempster
Heidi Kempster joined the IWF in June 2013 as Director of Business Affairs. She is responsible for all Finance, HR and Quality Assurance functions, including managing the welfare programme for staff, business strategy and managing performance and risk.
Heidi started her career in Local Government Finance and has worked in a number of positions and departments, including Education, Audit and Property. Before joining IWF she was part of the Senior Management team of two large academy schools, managing a large team of staff in Finance, Administrative, and HR functions, including developing Adult Learning and Community Sports Centres.
Communications Director - Emma Hardy
Emma joined the IWF in April 2011. She is responsible for the media relations, public affairs and marketing of the IWF as well as engaging with communications teams in member companies and stakeholder organisations.
Emma started out as a journalist writing for a newspaper and magazine before taking internal communications and press office roles at Cambridgeshire Constabulary. She managed a communications team at a district council before coming to the IWF, first as Communications Manager, then Director. In April 2013 Emma became Director of External Relations leading an expanded department incorporating the IWF membership team.
She has a Multi-Media Journalism degree, is a qualified senior reporter and holds a Public Relations Diploma from the Chartered Institute of Public Relations (CIPR), where she is an Accredited Member.
Director of Development - Emma Douglas
Emma joined the IWF in September 2018 and is responsible for generating the income needed to fulfil our goal of an internet free of child sexual abuse material and a safe place for children and adults around the world. This includes overseeing the membership function and our work in partnership with the internet industry to eliminate online child sexual abuse imagery.
With a degree in marketing and 11 years of fundraising experience, Emma has worked across different sectors in the not for profit field including health, disability and environmental charities.
She leads a talented, supportive and engaged team who are all hugely excited about the next chapter for IWF and working with others who are as passionate about this cause as we are.