Complaints Processes

The IWF has comprehensive processes in place to deal with complaints.

To appeal against an assessment leading to a notice to remove content or the inclusion of a webpage on the IWF child sexual abuse content block list please go to the IWF Content Assessment Appeal Process

To make a general complaint about the IWF’s service delivery including the behaviour of members of staff see the IWF General Complaints Process.

KNOWN ISSUE: We are aware of a virus which incorrectly reports the IWF has locked your computer. This message is a known scam and further information is available here Opens in New Window.

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