Director Biographies

Chief Executive - Susie Hargreaves OBE

Susie Hargreaves joined the Internet Watch Foundation (IWF) in September 2011 as Chief Executive. 

Susie has worked in the charity sector for more than 25 years in a range of senior positions.

She is a member of the NCA CEOP Command Strategic Governance Group; the International Telecommunication Union (ITU) Child Online Protection Working Group; a Steering Group Member of UK IGF; an Advisory Group member of Stop it Now! and a member of the BBFC’s Consultative Council. She’s also an Executive Board member of the UK Council for Child Internet Safety (UKCCIS) and a member of the “WeProtect Global Alliance” International Advisory Board.

Susie is a Clore Fellow and was a finalist for a European Woman of Achievement Award in 2004 and PA Magazine’s ‘Best Boss of 2014’. She was awarded an OBE in the Queen’s Birthday Honours in 2016 for ‘Services to Child Online Safety’.

Deputy CEO - Fred Langford

Fred joined the IWF in December 2004 and is the Deputy CEO. He is responsible for international aspects of the IWF, the Hotline, technology, information security and IWF services.

Since 2004, Fred has led various technical discussions for the IWF with Members, governments and law enforcement about subjects including the IWF URL list, self-certification process, splash page implementation and advised on encryption and anonymous technologies.  

Fred was also the President of INHOPE, the global umbrella organisation for internet Hotlines. He is a member of the Commonwealth Cybercrime Initiative Steering Group and the ITU Child Online Protection Working Group. He also sits on the UK Safer Internet Centre advisory Board.

Prior to joining the IWF, Fred worked for the Ministry of Defence, Tier 1 ISPs and other organisations in a technical and consultancy capacity. His technical knowledge is primarily in networks and infrastructure architecture. He has worked on projects for the Home Office, Ministry of Justice and the Crown Prosecution Service including consultations on Pan-European definitions of Child Sexual Abuse Material and UK consultations on Extreme Adult Material. Fred is CISSP accredited.


Director of External Relations - Emma Hardy

Emma joined the IWF in April 2011. She is responsible for the media relations, public affairs and marketing of the IWF as well as engaging with communications teams in member companies and stakeholder organisations.

Emma started out as a journalist writing for a newspaper and magazine before taking internal communications and press office roles at Cambridgeshire Constabulary. She managed a communications team at a district council before coming to the IWF, first as Communications Manager, then Director. In April 2013 Emma became Director of External Relations leading an expanded department incorporating the IWF membership team.

She has a Multi-Media Journalism degree, is a qualified senior reporter and holds a Public Relations Diploma from the Chartered Institute of Public Relations (CIPR), where she is an Accredited Member.


Director of Business Affairs - Heidi Kempster

Heidi Kempster joined the IWF in June 2013 as Director of Business Affairs. She is responsible for all Finance and HR functions, Business planning and strategy and managing performance and risk

She started her career in Local Government Finance and has worked in a number of positions and departments, including Corporate Finance, Audit and Property. For the last 12 years she has been part of the Senior Management team of two Cambridgeshire secondary schools, managing a large team of staff in Finance, administrative and HR functions, including developing Adult Learning and Community Sports Centres.


Director of Policy and Public Affairs - Kristof Claesen

Kristof joined the IWF in 2012 as Press and Public Affairs Manager. As Director of Policy and Public Affairs, he is now responsible for delivering IWF’s public affairs strategy. Kristof takes part in various policy platforms at UK, EU and international level and represents the IWF among national and international decision makers. He is a regular speaker at conferences and events relevant for the IWF.

Kristof graduated from the University of Leuven and continued his studies at the College of Europe. He holds a Master in European Political and Administrative Studies, a Master in European Politics and Policies, and a Master in Comparative and International Politics. After a number of internships, including a traineeship at the European Commission, Kristof worked as a consultant for a Brussels-based Public Affairs Consultancy. In this capacity, he was responsible for following EU legislative developments for a range of international clients, in particular from the ICT sector.


Co-funded by the European Union Safer Internet Thinkuknow INHOPE UK Council for Child Internet Safety Investors In People Child rights Connect Nominet European Financial Coalition